Shipping policy
Effective Date: 2026-02-10
1. Introduction
This Shipping Policy applies to orders placed on glowstatestudio.com , operated by Howard Sons3 Inc DBA Glow State Studio (“Glow State Studio,” “we,” “us,” or “our”). Our goal is to provide a clear and consistent delivery experience for customers in the United States.
Shipping Summary (United States)
- Service: Standard Shipping
- Shipping Cost: Free (all eligible U.S. orders)
- Total Delivery Time: 1-3 business days handling 5-10 business days delivery
- Destination: United States
- Coverage: Applies to all products unless otherwise stated on the product page or at checkout
2. Shipping Destinations
United States
- We offer free standard shipping on all eligible orders within the contiguous United States.
Future Expansion
If we expand shipping to additional regions, we will update this Shipping Policy accordingly.
3. Shipping Costs
Standard Shipping is free on all eligible U.S. orders. Any applicable taxes are calculated and displayed at checkout where required by law.
4. Order Processing and Delivery Times
Estimated Delivery Time: Orders are typically processed and shipped within 1–3 business days. Once shipped, delivery is estimated within 5–10 business days via insured freight carrier.
For larger freight items, the carrier may contact you directly to schedule a convenient curbside delivery appointment.
Delivery timelines are estimates and not guarantees. Delays may occur due to carrier volume, weather, service disruptions, or other factors outside our control. If a product requires additional time, the product page and/or checkout will display the most accurate estimate available, and that estimate will take precedence.
5. Shipping Methods, Carriers, and Tracking
Orders ship via trusted national carriers based on destination, package size, and service availability. Carriers may include USPS, UPS, FedEx, or similar providers.
Tracking
Tracking is provided when available. Once your order ships, you will receive an email confirmation with tracking details or a tracking link.
6. Delivery Issues
6.1 Delayed or Lost Packages
If you experience any issues with your delivery or believe an item is missing, please contact us at Jane@GlowStateStudio.com or call 1-704-557-6220 so we can assist you promptly.
6.2 Marked “Delivered” but Not Received
If tracking shows “Delivered” but you have not received your order, we recommend that you:
- Confirm the shipping address used at checkout
- Check your mailbox, porch, side entrances, and other safe-drop locations
- Check with neighbors or building management (if applicable)
- Contact the carrier with your tracking number
- Contact us so we can assist with a delivery trace if needed
6.3 Damaged Packages
If your order arrives damaged, please take photos of the packaging and product and contact us promptly with your order number. This helps us investigate and resolve the issue quickly.
7. Missing Items
If an item is missing from your shipment, contact us promptly with your order number and the missing item details. We will review the order and determine the appropriate resolution (replacement shipment or refund, as applicable).
8. Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for delays or failed deliveries due to incorrect address information.
For returns and refunds, please refer to our [Refund Policy].
9. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy. Please review that policy for eligibility requirements, restocking fees, return shipping responsibility, and refund timelines.
10. Contact
If you have questions about shipping, contact us:
- Company: Howard Sons3 Inc DBA Glow State Studio
- Email: Jane@GlowStateStudio.com
- Phone: 1-704-557-6220
- Address: 8700 Green St, Port Richey, FL 34668, United States
- Service Hours: Monday to Friday, 9:00 AM to 5:00 PM
11. Changes to This Policy
We may update this Shipping Policy from time to time. Updates take effect when posted on the Website.
Thank you for shopping with Glow State Studio!