Refund policy

Effective Date: 2026-02-10

1. Overview

This Return and Refund Policy (“Policy”) applies to purchases made through glowstatestudio.com (the “Website”), operated by Howard Sons3 Inc DBA Glow State Studio (“Glow State Studio,” “we,” “us,” “our”). This Policy explains when returns are accepted, how to request a return, and how refunds/exchanges are processed.

Policy Summary (U.S. Orders)

  • Region: United States
  • Eligible return window: 30 days from delivery date
  • Product condition: New only (unused, uninstalled, and in original packaging)
  • Returns: Accepted for both defective and non-defective products if Policy conditions are met
  • Exchanges: Accepted (subject to availability and Policy conditions)
  • Return method: By mail
  • Return shipping label: Customer responsibility (customer arranges and pays return shipping)
  • Restocking fee: 25% of the product price for approved returns (see Section 6)
  • Refund processing time: Within 7 days after approval following inspection (see Section 7)

2. Contact Information

To request a return or report an issue, contact us first to receive return instructions:

Support Hours: Monday to Friday, 9:00 AM to 5:00 PM

3. Return Eligibility

We accept returns of both defective and non-defective products within the return window, provided that:

  • The return request is submitted within 30 days of delivery
  • The item is new only: unused, uninstalled, and in original packaging with all parts/accessories
  • The item is shipped back in a protective box/packaging to prevent damage in transit
  • You obtain return instructions from us before mailing the item back

Items that show signs of use, installation, alteration, or damage not related to transit/defect may be denied or may receive a reduced refund in accordance with applicable law and this Policy.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can help quickly. For fastest handling of transit damage claims, we strongly recommend reporting damage within 48 hours of delivery. Reporting within 48 hours does not limit your 30-day return rights for eligible items; it helps us resolve shipping-related issues promptly.

When contacting us, please include:

  • Your order number
  • Clear photos of the product, packaging, and the issue
  • A brief description of what happened

5. How to Start a Return or Exchange

  1. Contact us first using the details above with your order number and reason for return/exchange.
  2. If your request is approved, we will provide return instructions (including where to mail the item).
  3. Ship the item by mail using a trackable shipping method. You are responsible for return shipping costs.
  4. Once received, we will inspect the item to confirm it meets the “new only” condition requirements.

Returns sent without prior approval/instructions may be delayed, refused, or returned to sender.

6. Return Shipping, Labels, and Fees

Return shipping is the customer’s responsibility. You must arrange and pay for return shipping and we recommend using a carrier and service level that includes tracking and insurance. We are not responsible for items lost or damaged during return transit.

Restocking Fee: Approved returns are subject to a 25% restocking fee based on the product price. This amount may be deducted from the refund total.

In certain cases (for example, confirmed incorrect item shipped or damaged item), we may waive or adjust the restocking fee at our discretion. Any waiver must be confirmed in writing by our support team.

7. Refunds

  • Refunds are issued to the original payment method used at checkout.
  • After we receive and inspect your return, we will notify you of approval or denial.
  • If approved, your refund will be processed within 7 days after approval following inspection.
  • The refund amount may be reduced by the 25% restocking fee and any non-refundable amounts permitted by law.

Please note: Your bank or card issuer may require additional time to post the refund after we process it.

8. Exchanges

We accept exchanges for both defective and non-defective products if they meet the eligibility requirements. Exchanges are subject to inventory availability. Customers are responsible for return shipping costs.

Once the original item is received and inspected, we will confirm next steps for the exchange shipment. If an exchange item is unavailable, we may offer an alternative or process a refund in accordance with this Policy.

9. Non-Returnable Items

We do not accept returns for:

  • Items returned outside the 30-day window
  • Items that are used, installed, altered, or missing original packaging/parts
  • Items damaged due to misuse, improper installation, accidents, or neglect
  • Personalized or custom-made items (when applicable)
  • Gift cards and downloadable digital products (when applicable)

10. Order Cancellations

  • If your order has not shipped yet, you may request cancellation for a full refund.
  • Once an order ships, it cannot be canceled and must follow the return process described above.

11. Legal Rights

This Policy is intended to comply with applicable U.S. consumer protection laws. Nothing in this Policy limits any rights you may have under applicable law.

12. Changes to This Policy

We may update this Policy from time to time to reflect operational, legal, or compliance changes. Updates become effective when posted on the Website.

By purchasing from Howard Sons3 Inc DBA Glow State Studio, you agree to this Return and Refund Policy.

Howard Sons3 Inc DBA Glow State Studio
Jane@GlowStateStudio.com
1-704-557-6220
8700 Green St, Port Richey, FL 34668, United States